Unable to print anything with a new SV06 ACE

I just purchased a SOVOL SV06 ACE from Amazon and am unable to print anything. The printer Firmware is v19 and I am using Orca Slicer 2.3.0. I am attaching the STL and GCode files for a small storage bin as well as pictures of the results of two unsuccessful tries. It is not even printing out the correct shape. At this point I have no idea what to do and am ready to return the printer.

Sorry, but I am unable to upload any attachments because I am a new user which makes no sense at all.

Put your files in a folder at google drive/one drive/dropbox and share via a link

Hello,

I have the same printer and print every day without any problems.

If you don’t provide more details, it will be difficult to help you.

Here’s the link to the files:

https://www.dropbox.com/scl/fo/73ul8xepkgktyw3km0fhi/AIxYWLfY5s9dEaJgzxvSGJQ?rlkey=izcvj6pg5dxgdz2m8zaosmkee&st=pdulngaa&dl=0

Here are your pictures…
To me it looks like your printing on the magnetic bed & not the plate.
I say this because I don’t see the PEI surface.

I’m not seeing this:

If I’m wrong can you show a full view of the entire print area.

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Sorry, the black background is not the plate; it’s my desk mat. I put a copy of the plate in with the rest of the pictures.

Your model is VERY difficult for an FDM printer unless you rotate it to print on its side or enable supports

Try an actual cube or maybe a benchy.

I just loaded this into Orca and sliced it without supports and was going to screenshot the errors.

Only problem is, Orca sliced it without warnings. BUT it still is going to require an extremely well tuned printer and filament profile to print bridges on top of bridges to get the bottom printed

I thought I download all the pics, guess I missed one.

Is this your 1st printer..??

They also included the .STL of the model.

Been in IT forever but this is my 1st 3D printer so I’m figuring this out as I go, and I appreciate everyones help. I bought to print out some storage bins (of which this is the smallest) for my woodworking shop. Also thought it would be fun for to use with my 10 yr old granddaughter.

Why would it be easier to print on it’s side? Also how to I enable supports?

As you can see from the pictures, the print is not collapsing, it’s just printing what appears to be a side in the wrong place, on the bed next to the bottom.

Would I be better off with a different printer. I just picked an inexpensive printer that had good reviews. Tom’s Hardware rated this printer as a best overall and it seemed easier to set up than the Creality ones.

By the way, the Cable Clip gcode that came with the printer has problems printing also. The initial base of the gclip prints about 1" offset so the cable clip prints part on and part off the 1st layers base causing adhesion problems.

I was surprised that SOVOL did not include any simple models for 1st test prints.

Bridges and overhangs are advanced functions that require tuning temperature/speed/cooling to work.

In general the FDM process is to print a layer ON THE BUILD PLATE, then more layers on top. Every bit of extruded plastic has something solid to land on.

Your photos show the little square legs are working. The printer is trying to bridge from leg to leg but those are not adhering to the legs and are getting pushed to the side by the next layer.

Your SD card should have had benchy files.

If not you can download them.

NOTE: The .gcode files are for the sample filament. Other filament may need different temperatures.

Are your belts properly tensioned?

Because printing directly on the plate supports the entire surface. Next layer has a solid foundation to print on.

There is an entire tab in Orca for supports.

First clean your buildplate with dish soap (Dawn) & water to remove any fingerprints & skin oils…dry it off.

Load this file in Orca & try to print it.
The Green part in the pic are supports, you will have to remove them (trash) either by sliding a spatula between the model & support or just breaking them off.

EDIT: Removed File

I’ve been using isopropl alcohol? Is that ok? The bed type in the 3mf file is the smooth high temp plate and I’m pretty sure I have the PEI bed. I can’t change it. Do you want me to print with that bed? Thanks.

The printer only came with a thumb drive which only has the cable clip stl and gcode file. I just found these files via a link on their website.

It’s a bug in the Orca Profiles from Sovol, don’t worry about it.
I use IPA also, but there are still times you will need to wash your plate.
With all the failed prints you’ve had, I’d wash it first, then use IPA after…JMO

Ok not much luck. Here’s the link to the pic.

https://www.dropbox.com/scl/fi/v23c1srcmwihin9l3l19k/1x1-Cube-print-with-support.JPG?rlkey=985lyyuw34eboh2x3hza0nsl6&dl=0

My fault, forgot the Brim.
I’m printing this now & will post back…if it works, I’ll upload new file.

Looks like a huge Y offset.

The foot for layer 5 or 6 is 15mm from the layer below.

Knob at the front tightens the Y axis belt. Make sure it is snug. If that doesn’t solve it check the grub (set) screws in the belt sprocket on the Y axis motor (at rear of printer in line with front knob)