Hi @sethiscool2
Maybe it’s related to this issue where the gear pin works its way out a bit. The cover @Lion recommended works well.
If that is not the issue, loading on the zero can be a bit fussy, I will generally try to remove the curve in the filament for the first bit, and a 45 degree cut for the filament works wonders.
Just search for filament cutter on your favorite site.
Welcome to the forums! 
Cheers,
-Mike