Hello, It is really not important that the filament does not enter its hole. Simply as the filament is held by the gears, the movement of the extruder will introduce it into place naturally.
There may be a piece of filament stuck in the hotend inlet. Try disassembling it and checking it (it has easy access) by illuminating the hole it leaves with a lamp. If that doesn’t work, I don’t know how to help you, except to replace the entire planetary block.
Greetings and good luck.
Unlike a Creality printer I have, where I can just feed the filament through to the nozzle, I find that if I just feed the filament into the extruder until it stops, then use the “load filament” feature (under the “Extrude” settings on the touchpad interface), the filament loads in nicely. I recommend extruding at least 10 mm or more.