Filament loading problem

after 2 hours of printing with my 2 day old SV08 the fun stopped. I can not load any new filament anymore…

I have the same issue, brand new, received the printer 3 days ago, all setup, unable to print, looks ike the filament could not be fed into the print head, extruder motor in motion when load or unload, but no extrusion, when start print, the tool/print head moved to start, temp ok, but cancels printing itself after that. Waiting for tech support to advise.

I had issues loading the first time, remove the tubing from the extruder, pull 6 inches of filament out and while holding the gear open push the filament into the nozzle while rotating the filament. The post that was printing, remove the filament and with the head heated run the cleaning tool through