Sovol has not bothered to create Titled sub forums for the 7 or 7+, clue 1
If you had the presence of mind to buy on amazon, they have great parts support imho
amazonus@sovol3d.com
My contact was Candy, very helpful
proly best to return it tho, the company is a creality parts bin assembler, that got very lucky with the sv06 being reliable and decent
the rest are not, and nuthin is supported in any meaningful way.