Oh…I got a toolhead board after 2 weeks of waiting…then another couple of weeks for a mainboard…neither of which fixed anything. If I knew I was going to have to build my own printer I would have spent the money on a Voron. Like I said, I’m building a printer when they get around to sending parts, with my time and labor. Beyond ridiculous after they took my money months ago.
Hi. Can you give your order number and email address? I will prompt the after-sales staff to help you to solve the problem
you’re replying to a post within this topic that was made a month ago. I’ll wait here for you to catch up;.
Sorry. I know that the troubleshooting is complex. As long as the root cause of the problem is found, we will resend the parts. Because the parts are shipped from China, the delivery time will be a little longer.
You took my money 2 months ago…it shouldn’t be on me to fix your printer.
Latest update: Still not fixed. Machine won’t even power on. Now they want a video of the machine not powering on “to help diagnose the problem”. Really? A video of me flipping a switch on and nothing happening is going to somehow tell you anything? This company is beyond ridiculous.
So, you replaced the toolhead board & the wiring harness…and now the printer wont start..??
You never posted an update after you did this, now you post that it won’t power on…
did it power on after you replaced the parts or is this something new..??
Toolhead board first, no change
New mainboard and wiring harness screen came on and froze.
Went through and disconnected and reconnected all connections screen still frozen
Went to take a picture of the screen….no power at all.
I’m out 1500 bucks and 2 months of time trying to fix a machine that was sent out broken, and I’m tired of messing with it. I’m not an engineer, I’m a consumer who tried to troubleshoot for them, but it shouldn’t be up to the customer to repair their flawed machine.
Hello,Thank you for your continued patience, and we sincerely apologize that you’re still experiencing challenges with your printer. We understand how frustrating this has been, and we truly appreciate your efforts in trying the troubleshooting steps and replacement parts we’ve sent. I have already understood the situation with after-sales and engineers, and they will reply to you today. or tomorrow.
Latest update. After numerous emails of them trying to convince me to do even more troubleshooting for them again, after 2 months already of a non-working unit, II said no, I’d like to return it and be done with this nightmare. After a few back and forths, they said they would send a return label, but would deduct the shipping fee back to them PLUS the original shipping fee from my refund. So I’m supposed to be out a couple of hundred dollars just for doing business with them? Pretty good scam….send out a defective machine, then charge the customer even more money when they want to return it.