It has been 40 days since I ordered and purchased the Comgrow Z1 Pro 20w laser engraver. I placed this order on August 11th 2024 and have not received this item yet. It now says out of stock and sold out. When looking at the order status it says confirmed but not shipped. I received an email on Sep 11th saying,
“Hello
Sorry to keep you waiting.
Your machine is expected to be shipped next week.
Sorry for the inconvenience.”
It has been 8 days since that email and it still has not been shipped. 21 days ago they told me that the shipping was delayed and to wait a little longer. Is anyone else having this problem? Has anyone received theirs? If so let me know the first three of your order # so I can get a better Idea of how much longer I can expect to wait. My order number is #622**.
Thank you so much for buying from Sovol, and I apologize for all the inconvenience. Can you give me your order number and e-mail account? I will check it with the sale
My machine was shipped yesterday. I received an email on 9/21 that it had shipped, then another on 9/23 with the tracking number. Thank you for your help.