SV06 Plus heating error on start up

Sovol SV06 Plus
1

Hi all, not to long ago I had some pretty bad issues with a print and the extruder head got ripped off. The old hotends thermistor cable had gotten destroyed in the process. Now, I ordered a whole new hotend, and installed it, double checking the thermistor cables connection. I get this heater error, and both hotend and bed show at 0 degrees. https://imgur.com/a/Q74heV7 . I checked the all the cables connections to the main board, unplugged and replugged the thermistors connections, and didnt see any visible damage on any cable inside the mainboard. I didnt think I would mainly because the only thing that really took any damage earlier was the extruder. I tried to reflash the mainboards firmware, but when I turn on the printer again it goes straight to the heating error screen. Additional question, how do I get past the anti strain bracket on the bed? I want to check if maybe the bed cable connection got damaged. Any help is appreciated, thank you!!

Image of the mainboard (its not the greatest im sorry, if you need a different angle lmk!)
https://imgur.com/a/FXrkNPy

2

Hello,
To be sure the cable never gets hurt by the bed you can use this.
cable_support_BED.STL (1,1 Mo)

3

Check your wiring.

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81YI8SbdshL1500×1500 283 KB

4

Hi, I actually would like to get under the current bracket, in order to check on the cables connection, not reinforce the bracket yet.

5

Thank you for the response. I double checked the cables and reseated the connection to the mainboard, my issue still persists.

6

Thank you so much for buying from Sovol, and I apologize for all the inconvenience.
Did you already send an email to info@sovol3d.com? If not, please send the above situation with videos and pictures and your order number, and we will check with the engineers asap.