SV 06 heat bed causes error

My SV 06 out of nowhere shows this error when i try to heat the bed. I checked all conenctions regarding wiring but i can´t find any lose cable or such. Any ideas?

hi @eschbow This might be caused by the corrupted connection wire. To test the wiring status, pls exchange the heating wire and thermistor connector of the hotbed on the main board to the position of nozzle’s.

And then set the nozzle temp to 60 on the display and check if the hotbed is heating up to around 60. If the hotbed could be normally heated up, the heating wire and thermistor connector of the hotbed might be corrupted. If the hotbed would not heat up after you swap the wires, the hotbed is corrupted. In this case, please contact the CS at info@sovol3d.com for assistance.

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Thx for your reply.

I did the “mod” as you discribed and the bed indeed stays cold and a few seconds after the error message shows up. So the wiring seems to be broken. Still waiting for the support to reply

They’ll respond in 24-48 hrs, if you don’t receive a reply after this time range, pls send it again or PM on Facebook with your order id and notes explicating that you are from the forum, because we occasionally come across the issue that the message being blocked by the system. Thank you!

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Yeah the 48h hours are basically over by now but i didn’t want to bother the Support again via mail since the automatic respond said, that they have some work left because of your new years. Facebook is not an option for me, i don’t have an account there anymore.

Sorry to know that, in this case, could you pls message me on this forum with your order id and email address so that I could forward your information to my colleague and we’ll get you a response ASAP.

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Order id would be
ORDER #26279

Email ist pubg.espo@gmail.com

Much appreciated

Thank you for the info, I just forwarded it to the CS team. They’ll get in touch with your shortly.

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Much appreciated, mate.

Have a good day.

Unfortunetely your CS team is quiet again. A real bumper since i was REALLY excited using my first 3d printer but now it is basically a huge brick. Either way, i appreciate your effort.

Hi, any news on this topic? I have the same error since two days. No reaction so far…

CS Team contacted me via DM and said, the replacement is in the mail. We will see.

Hi @koboldt could you message me your order number and the email address that was used to place the order to help us rule out what’s going wrong here? Thanks in advance.

BTY, you could either message me in this thread or pm me by clicking on the avatar of @sovol3d and find the “Message”.