Problems with auto-leveling

I just assembled an SV08 and started the auto-leveling. However, in step 6 of the manual, the z-calibration seems to never end. What should happen in this phase? What may I check to see that everything is working fine? The printer is on even ground, and the extruder is working fine.

Wish the video can help you,the link:https://youtu.be/EU1PPdsZBuE?si=F_IvNvJ3xAPtiwH0
If you have any problems in printing, you can contact with me

Thanks, This video helps me to describe whats not happening:
The cool down at 1:14 goes beyond 130° down to 37 after waiting very Long. The nozzle ist Not clicking on the z Sensor, it doesnt perform the Up and down jiggling. But In General, the z Axis moves for the very First step.

I‘m so sorry to cause you so much trouble. Can you send an email to info@sovol3d.com? Please send the above situation with your order number. We will check with the engineers asap.

Hi,

I am having the same issue on my SV08. Can you share the solution if you were able to fix yours? Thanks!

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I’m having the same issue was this ever solved?

Mine was resolved. Check the cables to both your X and Y motors and make sure they are connected to the motors. What happened to me was that when I installed the open enclosure, the drag chain was too long and it accidently pulled off the cable to my Y motor. Therefore my Y motor was not activated at all during the calibration process, so the gantry can’t find the z offset sensor.

Hope this helps.