How long you wait till delivery status

Hi Folks, I ordered my first 3d printer and I choose sovol sv06 plus.i ordered it and after 10 days my status is the same. Unfulfilled, now I would like to ask you is it normal by sovol to wait so long for delivering? Did you also wait so long?

Delivery status info is no longer on the front page, so when it was there…expect to wait about 3 weeks to be fulfilled & another 2 weeks for delivery if your in the US.

I pre-ordered both my SV06 & SV06 Plus.

Thanks for reply.
My printer arrived me a few days ago.
I’m in eu, delivery time isnt so Long in here, warehouse is only 5 hours away
I contact support they send me a tracking code.