"Endstop Z still triggered after retract" fault

Hi All.
My SV08 printer been running well for a while now. When I tried to home the printer a day ago, it homed fine on X and Y, but when it came to the Z axis, the head moved to the middle of the pinter ( and roughly half way up) and stopped, giving an error message"Endstop Z still triggered after retract" When connecting with my PC to the printer and checking the “Endstops” tab, it shows “Endstop Z” and “Probe” as triggered. I cannot clear this to home the printer again.
Are there any suggestions of what might have caused this, and possibly how to repair it?
Thanks.

Thank you so much for buying from Sovol, and I apologize for all the inconvenience.
Did you already send an email to info@sovol3d.com? If not, please send the above situation with videos and pictures and your order number, and we will check with the engineers asap.

Any luck with this? I randomly got the same error when going to start a new print.