Endstop z still triggered after retract Error

I randomly got “Endstop z still triggered after retract” fault when going to run a print. it will try to Home it self but will stop as soon as it moves up on the Z axis.

Thank you so much for buying from Sovol, and I apologize for all the inconvenience.
Did you already send an email to info@sovol3d.com? If not, please send the above situation with videos and pictures and your order number, and we will check with the engineers asap.