If so, did you already send an email to info@sovol3d.com ?
If not, please send the above situation with videos and pictures and your order number, and they will check with the engineers asap.
I have the same problem, and would like to add the following detail.
Mine seems to do this when I have printed directly from Ultimaker Cura via USB cable. When I print from an SD-card it never seems to do this.
I haven’t solved this yet, but perhaps this detail will trigger a thought in someone?