Sovol SV06 Plus Auto Home Failed

I keep getting the error message
"Auto-Home failed!

Restart Printer! Check wiring
on end stop switches and
stepper motors for damage
or disconnection."

I can’t print anything nor can I do the auto levelling, I already checked the Z axis and I haven’t seen any problems,

I tried to attach some pictures of my printer to help, but the forum can’t load them.

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You can’t upload pics until you reach a certain post limit…most forums are like this.
You can upload them to the cloud & post the links.

Is this printer new…??

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If so, did you already send an email to
info@sovol3d.com ?
If not, please send the above situation with videos and pictures and your order number, and they will check with the engineers asap.

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Oh thanks.

Yes, I bought it around May from this year, but I only assembled it, I did try to print a box once, but it didn’t work, and I haven’t used ever since

Does it move at all, what about the X & Y…??

A video would be helpful.

Thanks very much, I’ll do that