Please help with return / exchange. No response form email or chat

Can I please get help with the return for my SV06 I got this week? I am not getting response to email or chat on any social network.

hi @0bserver To better assist you with your matter, could I have your order ID and email address please?
You could PM me by clicking on my avatar and finding the “MESSAGE” if you think that would be a much more appropriate way.