I have emailed Sovol support several times, no response at all. Not acceptable, and not what I have experienced with two other 3D printer makers. My SV01 has been very difficult to get working properly, I still have questions, I am not a happy Sovol customer.
Sorry for causing you trouble. Seems like it is a broken screen. maybe the mainboard is also damaged. Could you please PM Sovol3d or email email@example.com with the order id and the issue? My colleague will help you.
We were sick last week due to covid-19 and hurry up to deal with email and messages recently. Sorry again for the late response.
I also got a response, and they told me it was due to covid in China. However, i sent them the desired pictures and information concerning my problems and nothing happened so far. That’s some days ago.