Just got it and I am not impressed

I read a ton of reviews before before choosing this unit.

Got it put together final got it balanced and now the the filament won’t stick to the “BRAND NEW” plate.

The first one I did was not as balanced as is now and at least I got the base of the buchy done before it took a crap and now that is balanced all I get is squiggly lines.

Tell me why I should keep this?