Customer service is trash tbh

Comgrow T300
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The last 2 and a half weeks I’ve been battling this hunk of trash! First of the bat, testing with their benchy file provided just launches the print. It ignored all the leveling I did before hitting print and dug into my build plate damaging day 1! Sovol/comgrows response “they’re consumable” really no shit Sherlock? How does that pertain to my situation?

Second issue was the broken version of klipper they’re running. Kept getting errors forcing a restart. After a reimage and adding my out macros it was okay.

Third issue is the extruder on this machine gave out a few days ago. I ended up taking everything apart to get it to work.

All fixes that I’ve had to figure out on my own while emailing back and forth with support with them giving me little to nothing helpful.

Theyll let me buy a new build plate and extruder on a 2 week old machine within warranty. Sovol is a joke first and last time purchasing from them. Do I return this pos and save up an extra few hundred and just build a voron? This thing is trash just like the help they’ve given me

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We’re sorry for that. Could you give me your order number and e-mail account by Message? I contact with the technician to solve your problem.

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Mine also dug into the build plate, it had something to do with a shitty way they route the power cable from the card reader, it catches on the frame and from there, throws the thing all out of whack. I too consider it a piece of crap, it’s sitting in the corner after far too much time and effort to spit out generic, simple, flat pieces, one at a time, tiny little things, it can’t handle anything more, the large build plate is pointless. I have to manually set the temp and speed each time along with and glue stick is mandatory, and tossed that plastic cover from the first attempt trying to print something because it is useless and rather melted into the part I was trying to make.

Get a Bambu, they are far more user friendly and have a much better track record for stability.

If you can return it, I highly suggest doing so, ufortunately I didn’t have the time to put it together so it remained in the box with the Amazon return window expired.

Sovol, use a quality Klipper terminal, the one I have is just shit, put a damn ethernet connection and a real USB, as in a full sized USB terminal in it, not this odd ball micro thing you came up with. Make it accessible by the computer connection, not this joke where you can at best, adjust temperatures by connecting it. Add a cover to all models, apparently it’s weak heating element can’t handle being exposed to the open air, and another reason it can only handle tiny, small pieces. This is junk and a $350 unit that’s in the same league as a $50.00 one.

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Its horrible! I have asked for help because my filament will not come out and before that the print kept messing up and they were no help at all! All they ask is send pictures of the problem! I wish i had never bought this!! If anyone can let me know if and how to fix it i would greatly appreciate it!!!

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hello if you live not very far I can help you because my T300 works very well I’m very happy no print defects!

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So for some reason this thread was forwarded to me and I guess that I will add me 2 cents.

Yes, the SV06 series of printers are low end, I paid $110 USD for mine at the Sovol eBay outlet. I had been returned by someone, who like many new users, didn’t do their research on the printer. These printers aren’t great, but they are good and will give you a high quality print if you take some basic steps.

Start with going to the Sovol SV06 wiki and hit the link at the top of the page for the high speed firmware:

SV06 wiki

The next step is to take apart the printer and lubricate the bearings with something like Super Lube 21030 or some other light weight lubricant. This will reduce the noise off of the printer to a whisper. Then, grab a square and loosen and then retighten all of the bolts so that your printer is squared.
After that comes the bed leveling. Heat you bed to 60c and your nozzle to 120c. Once they are heated up, go into you screen menu and go to the “Bed Leveling” section. Start with “Leveling Home”. Once your toolhead is homed, go down to the bottom of the “Bed Leveling” menu and choose “Store Settings”. Then go back up and choose “Z Auto Align”. Your X axis gantry will go all of the way to the top of the frame and give a little grinding sound. Then it will go back to the just above the bed position. Once again, save the settings and go back up the menu to “Level Bed”. Choose this option and let the printer do it’s thing. When it is finished, once again, hit “Store Settings” to save the bed mesh.

Next grab a piece of paper, stick it under the nozzle and from the bed leveling menu, choose “Probe Z Offset” and use the knob on the display to raise or lower your nozzle until it just grabs the piece of paper. There should be a little resistance when pushing and pulling the paper.

If your having a problem with your nozzle dragging on the bed, then try adjusting your Z offset to raise the nozzle before trying the above steps, then reprobe it after you complete the above steps.

Then go back into your menu and go to Advanced Options and go to “Tune PID”, (or something like that, not in front of my printer right now). The temperatures will be what every your planning to print at. For example, I print PETG at 270c for the nozzle and 80c for the bed. In this case, PID tune 270 for the nozzle and 80 for the bed. This will take a couple of minutes. Once again, go to the bottom of the menu and choose “Store Settings” to save the PID tuning.

Next, in the firmware package that you downloaded is a copy of Orca Slicer that Sovol setup to match the firmware. Install Orca for which ever platform that your using, (Windows or Mac), and then start it up. Drop whatever you want to print onto the platter and hit the “Slice Plate” button at the top right hand corner. Once your slicing is complete, hit the “Export G-Code” button and save the file to someplace that you can find it. Then copy the g-code file to a SD chip and insert the chip into the slot on your printer. From the menu, choose “Print from Media” and then choose the file you want to print.

Now things get tricky. You need to watch how your first layer is going down and adjust your Z offset as necessary. Being able to get this part down will come down to experience. A good starting point would be here:

Teaching Tech - first layer

Go into your menu while printing, choose “Tune” and then choose “Adjust Z offset”. Then slowly raise or lower you nozzle as needed.

Feel free to ask if you have any questions on this.

zog

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There is an option, lower left hand side of the screen/touchpad that allows you to move the print head around. Move it up and towards the middle of the work area, then go into the feed option on the touchpad, it will be an odd mystery gear icon to get there. From there, select retract or what ever yours is wanting to call it, it will then heat up, you can then click the remove/extract/etc. button, to get it out of the print head. You will have the option to feed it back in afterwards.

After removing it, you can also pull the print head out with their funky wrench, clean up anything you see stuck to it if there is, you can usually feel it if there is anything stuck to it anyway. It will be hot so be sure to only briefly, quickly touch it or you will get burnt.