I recently purchased and assembled an SV04. The firmware is V1.1.0, screen is V2.0. Following the setup instructions in the box I tried to level the bed by going to Settings-> Leveling. The printer attempts to auto home, but when homing the Z axis the printer deploys the Z probe, begins to lower, but does not detect when the probe touches the print bed, and does not stop driving the Z axis stepper downward. Eventually, the printer reports that the printer needs to be reset because home failed.
The probe appears to be connected properly: on a power-on it deploys and retracts twice, and it is emitting a blue light. The failure point appears to be when the probe contacts the bed it’s not registering the contact, and continuing to drive down. I’m unsure how to triage this as all of my previous printers have used manual leveling, so I would appreciate any advice. Thanks!