How to receive the prize?

Recently I won a spool of filament but was never contacted about receiving it.

Hi,

Send an email to info@sovol3d.com to ask your question.

Send an email with your username & email to: sales@sovol3d.com

Well, it’s 6 days passed since I’ve mailed them, no answer at all

It’s Monday, they don’t answer over the weekend.
But I will say, no one from Sovol has posted here in a week.
I don’t think their is another holiday, but something might be going on.