@sovol3d Time to get Solvol support involved.
Probably a damaged load plate.
If you have an ohm meter, UNPLUG the loadcell and measure the resistance of the bridge.
red/black should be 1000 ohms
Green/white should be 1000 ohms
Not that it matters but you can figure out exactly which of the gages is bad by measuring the other 4 combos. All the other combos should be 667 ohms (1000 is parallel with 3000)