Eddy probe broken, bad probe cable design?

Sovol SV08 MAX
1

Hello, I have printed a few thing with my sv08max. After a few prints I got an bus error. Turns out a loose eddy current cable, I put it back in and worked again. Is it designed to be just a loose cable in a fitting, there is not a connector of some type to fasten the cable in and prevent it to go out while printing and stopping/ruining the print. Now I was printing something which went ok, then I leave and come back to find the next print was not leveling right and up in inspection I saw the probe was broken.as well as the probe cable damaged. Now what can I do? I could not find a probe replacement online. I have urgent print jobs. I need to print things urgently.. so I saw a (out of stock everywhere) sv08max print head replacement Which costs ~130, no probe on the website.. I ordered new sv08max weeks ago And still not even send my way.. :sob:

@sovol3d please send me a replacement SV08MAX print head asap for warranty (or probe with cable) so I can use the printer for the job I bought it for. Also please update the design so no cable can get loose while printing wasting many kilos of material.

Also why does it need the probe for printing? Other printers have a nozzle that zero’s out the printer before printing.

Thanks in advance!

IMG_5924
IMG_59241920×2560 902 KB

2

Can you please post a picture of the cable fitting also.

3

IMG_5929
IMG_59291920×1440 472 KB

Sure, here they are. I also send emails as all is very urgent, thanks for the fast reply!

4

Hi @Printer
Not 100% sure its the same, but worth a look. The connection where the cable fits in has a grey clip that flips up and the cable is slid in and then the clip flips down to secure the cable. Looks like yours has some glue.
This is from my Sovol Zero, I had a similar issue.

Cheers,
-Mike

Grey clip is flipped up in this photo.

image
image816×459 99 KB

5

It usually takes about a week for Sovol to reply by email, I did send a PM..but it is still the weekend.

6

Damn, there is also nothing online.. I opens it, now the the housing as almost completely broken anyway.. I don’t know what to do now. I needed to print urgent things, @sovol3d please send me what I need to get printing again. The sensor housing and the sensor board are toast.. the cable also shown some wear on the conducting area.. please contact me asap I send also urgent email already

image
image1920×2560 1020 KB

7

This not an official support contact.

Support is handled via Amazon support if you bought from them or by email to info@sovol3d.com. Be sure to include your order number.

8

Please provide me with your printhead order, and I will contact the sales staff.

9

The printhead can currently only be shipped from China, and it will take about a week to arrive.

10

Hi-

Where is that shipping to? I was under the impression that China to US was NOT available for the toolheads? I also ordered one through Amazon but not sure when will arrive if ever.

Any idea why they are so constrained? Hopefully replacing with INDX tool head (please please).

Thanks

11

Hello I did not find any, please send me a replacement tool head or eddy current probe and cable so I can print again. One week :exploding_head::exploding_head::exploding_head:

Please send it to me asap (as warranty)

how can we become in contact?

I have long time email contact, since many errors. I can mail my info to info@sovol.com or sales@sovol.com

12

It’s infor@sovol3d.com

13

It can be shipped from China. In most cases, accessories will not be charged customs fees.

14

You can contact info@sovol3d.com. Our after-sales staff will provide the purchase link of the accessory to you.

15

Purchase link? How about this is warranty…!!

16

image
image1056×281 22.2 KB

If it’s still under warranty, you don’t need to purchase it. Please enclose your order number in your email.

17

ORDER EU4322 this is the order number, thanks

18

Interesting because I just tried to order one and it told me it’s not available to be shipped to my location (I’m in New Jersey US).

Thanks

19

Send all your info to info@sovol3d.com