# Y stepper motor error

**URL:** <https://forum.sovol3d.com/t/y-stepper-motor-error/7361>\
**Category:** Sovol SV06 ACE\
**Created:** [March 29, 2025, 4:32pm UTC](https://forum.sovol3d.com/t/y-stepper-motor-error/7361 "2025-03-29T16:32:37Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![PETGman](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@PETGman](https://forum.sovol3d.com/u/PETGman)\
**Post date:** [March 29, 2025, 4:32pm UTC](https://forum.sovol3d.com/t/y-stepper-motor-error/7361/1 "2025-03-29T16:32:37Z")

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I was printing a first layer test file and repeatably got the following error message and the print stopped. I repeated the print twice more and it stopped with the same message but at different times. the error message was:

TMC ‘stepper\_y’ reports error: GSTAT: 00000002  
drv\_err=1(ErrorShutdown!)

What does the message mean, and how can I fix it?

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**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\
**Post date:** [March 29, 2025, 5:17pm UTC](https://forum.sovol3d.com/t/y-stepper-motor-error/7361/2 "2025-03-29T17:17:30Z")

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> [@PETGman](#):
>
> TMC ‘stepper\_y’ reports error: GSTAT: 00000002  
> drv\_err=1(ErrorShutdown!)

Double check the wiring…otherwise you will have to put in a ticket to Sovol.  
From what I’ve read, it’s either a dead stepper or dead driver.

[Info@sovol3d.com](mailto:Info@sovol3d.com)

@sovol3d

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**Author:** ![PETGman](https://avatars.discourse-cdn.com/v4/letter/p/d6d6ee/32.png) [@PETGman](https://forum.sovol3d.com/u/PETGman)\
**Post date:** [March 30, 2025, 10:38am UTC](https://forum.sovol3d.com/t/y-stepper-motor-error/7361/3 "2025-03-30T10:38:20Z")

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How do I submit a ticket to Sovol?

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**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\
**Post date:** [March 30, 2025, 11:57am UTC](https://forum.sovol3d.com/t/y-stepper-motor-error/7361/4 "2025-03-30T11:57:06Z")

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Use the email I posted above.  
Explain your issue & include your order number.