# Sovol sv04 idex

**URL:** <https://forum.sovol3d.com/t/sovol-sv04-idex/675>\
**Category:** Sovol SV04 IDEX\
**Created:** [October 21, 2022, 3:45am UTC](https://forum.sovol3d.com/t/sovol-sv04-idex/675 "2022-10-21T03:45:44Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Scraft1120](https://avatars.discourse-cdn.com/v4/letter/s/898d66/32.png) [@Scraft1120](https://forum.sovol3d.com/u/Scraft1120)\
**Post date:** [October 21, 2022, 3:45am UTC](https://forum.sovol3d.com/t/sovol-sv04-idex/675/1 "2022-10-21T03:45:44Z")

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Hi guys, I have had my sv04 for about a week now. The sd card that came it that had the offset calibration test for the dual mode stopped working and had to be formatted. I was wondering if anyone knows where I could replace it or download it or something. Got in touch with Sovol and they said to get in touch with Amazon since that’s where I bought it. Amazon told me to get in touch with sovol, so Im at a loss as to what to do.

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**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\
**Post date:** [October 22, 2022, 2:23am UTC](https://forum.sovol3d.com/t/sovol-sv04-idex/675/2 "2022-10-22T02:23:22Z")

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Sorry for that situation.  
Could you email [amazonus@sovol3d.com](mailto:amazonus@sovol3d.com) again with your order id、manufacture id(the QR code under the hotbed) and your problem with picture/video? I will let my colleague help you.

For files on sd card of SV04, they are on the product page, please go to download, it is the bottom one under the title Sovol SV04. [Firmware Download | Sovol3d](https://sovol3d.com/pages/download)  
If it doesn’t work, please let me know 😉