# Sorry folks, just a cry for help **URL:** \ **Category:** Sovol SV06 Fully Open Source 3D Printer\ **Created:** [January 25, 2024, 9:52pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393 "2024-01-25T21:52:10Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Soup](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Soup](https://forum.sovol3d.com/u/Soup)\ **Post date:** [January 25, 2024, 9:52pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/1 "2024-01-25T21:52:10Z")
Received my SV-06 just three weeks ago. Worked fine when I first got it was really impressed with what it could do. However now when I switch it on the screen glows but there is no text on it. Unit is definately getting power, power supply and control board fans are spinning, Z probe LED is glowing, a blue LED is glowing inside the control board box. I have checked all cables are fully home yet this does not seem to do anything. I have written to SOVOL about this but was wondering if this was a known problem with a known solution that I could try before SOVOL gets back to me? ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [January 25, 2024, 9:57pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/2 "2024-01-25T21:57:17Z")
Take out the SD Card & turn it back on. If it works, the SD Card is bad. ---
**Author:** ![Soup](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Soup](https://forum.sovol3d.com/u/Soup)\ **Post date:** [January 26, 2024, 10:04am UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/3 "2024-01-26T10:04:40Z")
No SD card in it. But thanks anyway ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [January 26, 2024, 12:25pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/4 "2024-01-26T12:25:24Z")
It might sound stupid but this fixed mine when I had the same issue…it only happened once. Unplug the printer for 30 min, then plug it back in. ---
**Author:** ![Soup](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Soup](https://forum.sovol3d.com/u/Soup)\ **Post date:** [January 26, 2024, 1:58pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/5 "2024-01-26T13:58:45Z")
Have left it plugged in, left it un-plugged for various amounts of time, nothing seems to make any difference… But thanks anyway! ---
**Author:** ![Soup](https://avatars.discourse-cdn.com/v4/letter/s/977dab/32.png) [@Soup](https://forum.sovol3d.com/u/Soup)\ **Post date:** [January 27, 2024, 2:24pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/6 "2024-01-27T14:24:39Z")
YIPEE!! Fixed it . I had written to SOVOL about what to do before I sent it all back. They sent me a list of troubleshooting steps. I followed this to the letter even to the extent of un-plugging EVERYTHING from the MoBo/main board, apart from power supply and screen connectors. Still no joy . Step five(5) on their troubleshooting list was re-flash the firmware **I re-flashed the firmware and all was good again.** I had to go have a cup of tea before re-connecting everything to the MoBo/mainboard again… As my nerves were jangling. I just wish step 1 had been check cables, step2 re-flash firmware THEN try dissconecting everything. Thanks all for the help. ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [January 27, 2024, 9:16pm UTC](https://forum.sovol3d.com/t/sorry-folks-just-a-cry-for-help/4393/7 "2024-01-27T21:16:52Z")
Re-flashing would have been the next step, but if your display was bad…it wouldn’t have helped.