# Please help with return / exchange. No response form email or chat

**URL:** <https://forum.sovol3d.com/t/please-help-with-return-exchange-no-response-form-email-or-chat/1760>\
**Category:** Sovol SV06 Fully Open Source 3D Printer\
**Created:** [February 22, 2023, 3:13pm UTC](https://forum.sovol3d.com/t/please-help-with-return-exchange-no-response-form-email-or-chat/1760 "2023-02-22T15:13:48Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![0bserver](https://avatars.discourse-cdn.com/v4/letter/0/b3f665/32.png) [@0bserver](https://forum.sovol3d.com/u/0bserver)\
**Post date:** [February 22, 2023, 3:13pm UTC](https://forum.sovol3d.com/t/please-help-with-return-exchange-no-response-form-email-or-chat/1760/1 "2023-02-22T15:13:49Z")

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Can I please get help with the return for my SV06 I got this week? I am not getting response to email or chat on any social network.

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**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\
**Post date:** [February 23, 2023, 2:33am UTC](https://forum.sovol3d.com/t/please-help-with-return-exchange-no-response-form-email-or-chat/1760/2 "2023-02-23T02:33:01Z")

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hi @0bserver To better assist you with your matter, could I have your order ID and email address please?  
You could PM me by clicking on my avatar and finding the “MESSAGE” if you think that would be a much more appropriate way.