# Please help MAJOR z axis issue out of the box **URL:** \ **Category:** Sovol SV06 Fully Open Source 3D Printer\ **Created:** [April 13, 2024, 1:47pm UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865 "2024-04-13T13:47:21Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![TheDesolateOne](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@TheDesolateOne](https://forum.sovol3d.com/u/TheDesolateOne)\ **Post date:** [April 13, 2024, 1:47pm UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/1 "2024-04-13T13:47:21Z")
so i JUST got this printer put together, all the cables are where they need to be, plugged in and such. when i turn it on and do the first time auto home per the manual it does the x and y but the z axis does nothing. they are not locked when no power but gives me the error of “Auto-Home failed! Restart printer! check wiring on end stop switches and stepper motors for damage or disconnection.” what can i do? ---
**Author:** ![tingo](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/tingo/32/1731_2.png) [@tingo](https://forum.sovol3d.com/u/tingo)\ **Post date:** [April 13, 2024, 10:20pm UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/2 "2024-04-13T22:20:11Z")
First, re-check your cabling. Is the Z-axis cable / cables really plugged in? ---
**Author:** ![TheDesolateOne](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@TheDesolateOne](https://forum.sovol3d.com/u/TheDesolateOne)\ **Post date:** [April 13, 2024, 10:30pm UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/3 "2024-04-13T22:30:30Z")
You are going to laugh. It was the connector IN the black junction box, the lil booger managed to get knocked loose. Thank you for making me think of that ---
**Author:** ![tingo](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/tingo/32/1731_2.png) [@tingo](https://forum.sovol3d.com/u/tingo)\ **Post date:** [April 14, 2024, 12:08am UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/4 "2024-04-14T00:08:43Z")
Not laughing - it has happened to most of us from time to time. Sometimes we just need to be reminded that it can be simple things. Good that it got fixed. ---
**Author:** ![TheDesolateOne](https://avatars.discourse-cdn.com/v4/letter/t/f4b2a3/32.png) [@TheDesolateOne](https://forum.sovol3d.com/u/TheDesolateOne)\ **Post date:** [April 14, 2024, 12:34am UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/5 "2024-04-14T00:34:01Z")
Yeah its the simple things we dont think of. But seriously i appreciate the help ---
**Author:** ![welsight](https://avatars.discourse-cdn.com/v4/letter/w/a6a055/32.png) [@welsight](https://forum.sovol3d.com/u/welsight)\ **Post date:** [April 16, 2025, 2:30pm UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/6 "2025-04-16T14:30:06Z")
Thank you for reporting. Got the printer yesterday, unboxed and assembled the printer (SV06+), turned it on, tried to align, Z Axis grind for a second and didn’t move. Got the “Driver Error, reset the printer” on the display. Checked and re-plugged all visible cable connections, same error. After checking this post, I’ve opened the controller box and saw the loose connector for Z Axis not really connected/seated well. Pressed it down and powered on the printer, Z Axis moved nice and quiet, and the alignment went through. ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [April 16, 2025, 3:01pm UTC](https://forum.sovol3d.com/t/please-help-major-z-axis-issue-out-of-the-box/4865/7 "2025-04-16T15:01:40Z")
Hi, So you can close your post.