# My brand new printer crashes in to itself in the begginning of a print and never starts printing **URL:** \ **Category:** Sovol SV06 ACE\ **Tags:** leveling, homing\ **Created:** [January 3, 2025, 9:26am UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450 "2025-01-03T09:26:54Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![wertty](https://avatars.discourse-cdn.com/v4/letter/w/a9adbd/32.png) [@wertty](https://forum.sovol3d.com/u/wertty)\ **Post date:** [January 3, 2025, 9:26am UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/1 "2025-01-03T09:26:54Z")
i bought a brand new SV06 ace and when i try to print something it moves the bed forward and pushes it in to the frame for half a seckond cousing the stepper mottor to skip, and than comes down the Z axis pushing the head in to the bed indefinitly again, making the setepper skip steps. i tried to redo the calibration but it didn’t help. i resliced the model in orca slicer on the sv06 ace preset and no help. i have assembled the printer myself, is it possible it’s a hardware problem? ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [January 3, 2025, 9:32am UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/2 "2025-01-03T09:32:25Z")
Hello, You probably forgot a block of foam under the bed. Everyone forgets it. First of all, you have to flip the printer. You can’t see this block, it’s between the bed and the rail. ---
**Author:** ![wertty](https://avatars.discourse-cdn.com/v4/letter/w/a9adbd/32.png) [@wertty](https://forum.sovol3d.com/u/wertty)\ **Post date:** [January 3, 2025, 9:51am UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/3 "2025-01-03T09:51:18Z")
oh you’re right, i took out the front one and didn’t check for another one ---
**Author:** ![wertty](https://avatars.discourse-cdn.com/v4/letter/w/a9adbd/32.png) [@wertty](https://forum.sovol3d.com/u/wertty)\ **Post date:** [January 3, 2025, 10:32am UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/4 "2025-01-03T10:32:41Z")
that was it, it’s flawless now, thanku ---
**Author:** ![Oliver](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/oliver/32/2593_2.png) [@Oliver](https://forum.sovol3d.com/u/Oliver)\ **Post date:** [January 3, 2025, 7:23pm UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/5 "2025-01-03T19:23:11Z")
Given the frequency of this error, Sovol should probably intervene and provide a clear indication of the part under the print bed. ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [January 3, 2025, 7:26pm UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/6 "2025-01-03T19:26:39Z")
That’s what I’ve already asked for. @sovol3d ---
**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\ **Post date:** [January 4, 2025, 1:25am UTC](https://forum.sovol3d.com/t/my-brand-new-printer-crashes-in-to-itself-in-the-begginning-of-a-print-and-never-starts-printing/6450/7 "2025-01-04T01:25:24Z")
I have feedback on it. The R&D department said it would make improvements