# Mintemp

**URL:** <https://forum.sovol3d.com/t/mintemp/4208>\
**Category:** Sovol SV06 Fully Open Source 3D Printer\
**Tags:** advice\
**Created:** [January 2, 2024, 12:36pm UTC](https://forum.sovol3d.com/t/mintemp/4208 "2024-01-02T12:36:26Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![wellchewed](https://avatars.discourse-cdn.com/v4/letter/w/e495f1/32.png) [@wellchewed](https://forum.sovol3d.com/u/wellchewed)\
**Post date:** [January 2, 2024, 12:36pm UTC](https://forum.sovol3d.com/t/mintemp/4208/1 "2024-01-02T12:36:27Z")

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Hi all new to the Sovol 6 but unfortunately 3 prints in the machine has given a code that it looks a lot of people have had. checked all the cables etc all fine just an error message about the Mintemp : Bed printer halted please reset. I mean i emailed Sovol provided all order information and have heard nothing. based on your experience out there am i better just returning the printer via amazon for a refund ?  
How can you run a company with no telephone support at all and days and time passing before you get back to the customer. I was originally happy with the printer but i got to say the support is none existent. Any help for me getting any help would be appreciated.