# Issue with Sovol SV06 Ace - Head Crashing into the Bed **URL:** \ **Category:** Sovol SV06 ACE\ **Created:** [January 27, 2025, 9:20pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735 "2025-01-27T21:20:48Z")\ **Posts on this page:** 14\ **Page:** 1
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 27, 2025, 9:20pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/1 "2025-01-27T21:20:48Z")
Hi everyone, I’m having an issue with my Sovol SV06 Ace printer. It worked perfectly before, but now when I try to home the printer (0, 0, 0), the head crashes into the bed and keeps pushing down as if the Z-end stop isn’t working. This causes a loud noise from the stepper motor. I’ve already tried: 1. Restoring the factory settings – the problem persists. 2. Removing the foam under the bed to rule out mechanical obstructions – no change. This also happens during calibration when the printer tries to move to the 0, 0, 0 position. Has anyone experienced a similar issue? Could it be a faulty Z-end stop sensor or a firmware issue? Any suggestions on what else I should check or fix would be greatly appreciated. Thanks in advance! ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [January 27, 2025, 10:33pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/2 "2025-01-27T22:33:53Z")
If it worked before & now it doesn’t…did you change anything…?? ---
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 28, 2025, 5:56am UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/3 "2025-01-28T05:56:04Z")
I didn’t change anything. The printer finished printing, and within 10 minutes, I transferred another file to the USB drive for the next print. When I started the print and the printer moved to 0, 0, 0, it crashed into the bed. I immediately turned off the power when it hit the bed. ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [January 28, 2025, 3:48pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/4 "2025-01-28T15:48:43Z")
Have you tried another file to check if it’s something with that code…?? Maybe try re-printing the previous file or send another. ---
**Author:** ![minaskar](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/minaskar/32/2841_2.png) [@minaskar](https://forum.sovol3d.com/u/minaskar)\ **Post date:** [January 28, 2025, 8:13pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/5 "2025-01-28T20:13:30Z")
Did you try redoing the calibration from the screen menu without printing anything first? ---
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 28, 2025, 10:41pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/6 "2025-01-28T22:41:53Z")
I tried calibrating from the menu, but it still crashes into the table ---
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 28, 2025, 10:43pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/7 "2025-01-28T22:43:30Z")
It’s not the file’s fault. The same thing happens when calibrating from the menu. When pressing the home button in the menu, it still goes into the table ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [January 29, 2025, 1:39pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/8 "2025-01-29T13:39:36Z")
> [@JSON](#): > > I’m having an issue with my Sovol SV06 Ace printer. It worked perfectly before, but now when I try to home the printer **(0, 0, 0)**, the head crashes into the bed and keeps pushing down as if the Z-end stop isn’t working. Where are you getting 0,0,0 from…?? ![000](https://canada1.discourse-cdn.com/flex030/uploads/sovolforum/original/2X/e/e8886156bc6a4d16d762aead7f99e6f7eda4931f.jpeg) ---
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 29, 2025, 6:20pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/9 "2025-01-29T18:20:40Z")
It’s not 0,0,0 though. Sorry my mistake. In the menu I click the home option everything works fine but when the Z axis starts going down it suddenly goes into the table. ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [January 29, 2025, 6:24pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/10 "2025-01-29T18:24:55Z")
Hi, Have you changed the z-offset? ---
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 29, 2025, 9:36pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/11 "2025-01-29T21:36:38Z")
I didn’t change anything. ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [January 30, 2025, 9:27am UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/12 "2025-01-30T09:27:50Z")
Hello, Open a ticket on [info@sovol3d.com](mailto:info@sovol3d.com) with your order number and all your explanations, even pics or videos if you can. They will answer you within a week (after the Chinese New Year holidays i.e. February 3rd). ---
**Author:** ![JSON](https://avatars.discourse-cdn.com/v4/letter/j/73ab20/32.png) [@JSON](https://forum.sovol3d.com/u/JSON)\ **Post date:** [January 30, 2025, 11:04am UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/13 "2025-01-30T11:04:06Z")
I’ll describe the problem to them and we’ll see what’s wrong. ---
**Author:** ![jhhest](https://avatars.discourse-cdn.com/v4/letter/j/ac91a4/32.png) [@jhhest](https://forum.sovol3d.com/u/jhhest)\ **Post date:** [January 30, 2025, 1:00pm UTC](https://forum.sovol3d.com/t/issue-with-sovol-sv06-ace-head-crashing-into-the-bed/6735/14 "2025-01-30T13:00:49Z")
Did change something with the z-coupler? When i used my sovol printer for the first time it also crashed into the bed. The couplers were to high. Because of that the loadcell censor did not reach the bed. (like 1mm space.) Adjusting the couplers fixed the issue with my printer. This is how the coupler looks like. ![image](https://canada1.discourse-cdn.com/flex030/uploads/sovolforum/original/2X/1/1b6148a39abdf82cf6950694ddb0fc66c058ee2b.png) Sorry for my bad english.