# Ganster

**URL:** <https://forum.sovol3d.com/t/ganster/1671>\
**Category:** Sovol SV04 IDEX\
**Created:** [February 14, 2023, 7:12pm UTC](https://forum.sovol3d.com/t/ganster/1671 "2023-02-14T19:12:34Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Loue](https://avatars.discourse-cdn.com/v4/letter/l/85e7bf/32.png) [@Loue](https://forum.sovol3d.com/u/Loue)\
**Post date:** [February 14, 2023, 7:12pm UTC](https://forum.sovol3d.com/t/ganster/1671/1 "2023-02-14T19:12:34Z")

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This brand sovol are thieves  
I have not received my printer and solov do not want send me another printer oerder #282xx be careful

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**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\
**Post date:** [February 15, 2023, 2:06am UTC](https://forum.sovol3d.com/t/ganster/1671/2 "2023-02-15T02:06:20Z")

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Hi @Loue Sorry to read that you didn’t receive the printer. To better assist you with this issue, could you please provide your order number and the email address that is associated with your order so that we might get an idea of what’s going wrong with your order and hopefully address your issue ASAP? If you think it’s inconvenient to post your order info and email address here, **you could message me by clicking on my avatar and finding the “message” option. Or you could PM sovol3d on Facebook.**

Thanks for your understanding!