# Does Sovol Support cares at all about its customer issues? **URL:** \ **Category:** Sovol SV06 Fully Open Source 3D Printer\ **Tags:** display-corruption\ **Created:** [December 28, 2022, 12:52pm UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131 "2022-12-28T12:52:34Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Spittyman](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@Spittyman](https://forum.sovol3d.com/u/Spittyman)\ **Post date:** [December 28, 2022, 12:52pm UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/1 "2022-12-28T12:52:35Z")
My SV06 just got broken after a few days of use! Support won’t answer me at all even after several messages. See the broken printer: [![]( " - YouTube") ](https://www.youtube.com/watch?v=FdOtbM4WEB4) There are some other post in this forum describing this problem. Just search for “firmware corruption” or “mainboard brick” ---
**Author:** ![ronguest](https://avatars.discourse-cdn.com/v4/letter/r/f1d935/32.png) [@ronguest](https://forum.sovol3d.com/u/ronguest)\ **Post date:** [December 28, 2022, 10:50pm UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/2 "2022-12-28T22:50:29Z")
Discouraging to see. I had to email due to a problem with my new SV01 Pro and no response, not even an auto-response. ---
**Author:** ![cnr6400](https://avatars.discourse-cdn.com/v4/letter/c/278dde/32.png) [@cnr6400](https://forum.sovol3d.com/u/cnr6400)\ **Post date:** [December 29, 2022, 10:53pm UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/3 "2022-12-29T22:53:08Z")
I have emailed Sovol support several times, no response at all. Not acceptable, and not what I have experienced with two other 3D printer makers. My SV01 has been very difficult to get working properly, I still have questions, I am not a happy Sovol customer. ---
**Author:** ![m0dzilla](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/m0dzilla/32/322_2.png) [@m0dzilla](https://forum.sovol3d.com/u/m0dzilla)\ **Post date:** [December 30, 2022, 3:49am UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/4 "2022-12-30T03:49:22Z")
Customer Support was sick the last couple of days - so theres no response. They are trying to work trough all the email - so send a new one ---
**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\ **Post date:** [December 30, 2022, 6:23am UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/5 "2022-12-30T06:23:53Z")
Sorry for causing you trouble. Seems like it is a broken screen. maybe the mainboard is also damaged. Could you please PM Sovol3d or email [info@sovol3d.com](mailto:info@sovol3d.com) with the order id and the issue? My colleague will help you. We were sick last week due to covid-19 and hurry up to deal with email and messages recently. Sorry again for the late response. ---
**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\ **Post date:** [December 30, 2022, 6:29am UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/6 "2022-12-30T06:29:42Z")
Sorry to hear that. May I know What the issue you encounter is? And whether you email the [info@sovol3d.com](mailto:info@sovol3d.com)? or did you PM Sovol3d on FB? ---
**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\ **Post date:** [December 30, 2022, 6:34am UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/7 "2022-12-30T06:34:08Z")
Sorry for causing you trouble, but wanna check if you email [info@sovol3d.com](mailto:info@sovol3d.com)? ---
**Author:** ![ronguest](https://avatars.discourse-cdn.com/v4/letter/r/f1d935/32.png) [@ronguest](https://forum.sovol3d.com/u/ronguest)\ **Post date:** [December 30, 2022, 10:37am UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/8 "2022-12-30T10:37:56Z")
Yes I got a good response yesterday indicating Covid was causing them problems. ---
**Author:** ![Spittyman](https://avatars.discourse-cdn.com/v4/letter/s/c68b51/32.png) [@Spittyman](https://forum.sovol3d.com/u/Spittyman)\ **Post date:** [December 31, 2022, 3:24pm UTC](https://forum.sovol3d.com/t/does-sovol-support-cares-at-all-about-its-customer-issues/1131/9 "2022-12-31T15:24:32Z")
I also got a response, and they told me it was due to covid in China. However, i sent them the desired pictures and information concerning my problems and nothing happened so far. That’s some days ago.