# Brand New 07 (Not Plus) faulty **URL:** \ **Category:** Sovol Klipperized SV07\ **Created:** [March 3, 2025, 4:06pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095 "2025-03-03T16:06:51Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 3, 2025, 4:06pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/1 "2025-03-03T16:06:51Z")
I have just bought a 07 and have just finished building it. Doing the bed levelling and the bed does not move. I have checked all of the connections and cannot see anything blocking it, but it does not move at all. I am assuming it is duff. ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [March 3, 2025, 5:03pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/2 "2025-03-03T17:03:32Z")
Put in a ticket to: [info@sovol3d.com](mailto:info@sovol3d.com) @sovol3d ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 3, 2025, 5:05pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/3 "2025-03-03T17:05:27Z")
Yes I have done that ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 5, 2025, 7:43am UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/4 "2025-03-05T07:43:31Z")
Well now I wish I had never bought this pile of junk. Now the screen doesn’t work and Sovol support are asking me to video the bed motor making a grinding noise, which I can’t do because the whole unit is dead. Asked for either another printer or my money back, and they now ignoring me. The printer is brand new and I can’t even do the initial levelling! I should have bought an Ender printer. ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [March 5, 2025, 11:56am UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/5 "2025-03-05T11:56:37Z")
Check the fuse between the pug & the switch. ![SF](https://canada1.discourse-cdn.com/flex030/uploads/sovolforum/original/2X/5/55e4cacb3ad4a68e3357468cf26246f232655558.jpeg) ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 5, 2025, 1:49pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/6 "2025-03-05T13:49:28Z")
There is power to the unit, the green light on the screen is on. ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [March 5, 2025, 2:20pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/7 "2025-03-05T14:20:34Z")
> [@bolosun](#): > > which I can’t do because the whole unit is dead. If the whole unit doesn’t move, either the power supply is dead, or the stepper motors or the motherboard are dead (very rare), or, more surely, the wiring is wrong. So, at the beginning, check the assembly of your printer using the corresponding video, especially the wiring. Then check your power supply. A lighted LED does not mean sufficient power for the printer. Finally, open the motherboard box and check if all the cables are properly plugged in or if some are unplugged. ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 5, 2025, 4:00pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/8 "2025-03-05T16:00:51Z")
The issue is the screen is dead as in the o/s doesn’t load. After a bit of research I logged into the screen and can see that I get 4 or 5 ethernet errors and then it times out. I finally bit the bullet and am waiting for an EMMC usb reader to turn up so I can reflash the prom. The original issue before the screen gave up is the bed motor makes a loud grinding noise when I try to run the initial calibration. As I have written before this printer is brand new and DOA. Even though on Sovol’s website it says I can return in 14 days etc, they are not interested. I asked them to either replace the printer or refund my money, and they don’t respond! ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [March 5, 2025, 4:09pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/9 "2025-03-05T16:09:57Z")
Have you opened a ticket at [info@sovol3d.com](mailto:info@sovol3d.com) with your order number? ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 5, 2025, 5:28pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/10 "2025-03-05T17:28:40Z")
Yes I have opened a ticket ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [March 5, 2025, 5:41pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/11 "2025-03-05T17:41:23Z")
@sovol3d Could you do something for him? ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 5, 2025, 7:17pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/12 "2025-03-05T19:17:13Z")
Video of my printer issue, and yes I have checked the belt tension. ---
**Author:** ![mich0111](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/mich0111/32/1176_2.png) [@mich0111](https://forum.sovol3d.com/u/mich0111)\ **Post date:** [March 5, 2025, 7:20pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/13 "2025-03-05T19:20:09Z")
Why don’t you send this video to Sovol? It’s why they want for the guarantee. ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 5, 2025, 7:22pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/14 "2025-03-05T19:22:16Z")
I have just sent them the video as well. I have just flashed the prom to get the printer to come back to life. ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 6, 2025, 10:29am UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/15 "2025-03-06T10:29:22Z")
And now they want me to start stripping the printer down to the main board and also move motors about. That is not happening as this printer is brand new, so I have asked them again to either replace the printer or give me my money back! ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 6, 2025, 11:07am UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/16 "2025-03-06T11:07:04Z")
I have anyway taken the base off - should have warned be about the fan connection - and swapped the X and Y cables, and it is definitely the motor that is at fault. I am assuming any spares will have to come from China and I don’t want to be waiting weeks for spares to turn up. ---
**Author:** ![Lion](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/lion/32/5586_2.png) [@Lion](https://forum.sovol3d.com/u/Lion)\ **Post date:** [March 6, 2025, 4:15pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/17 "2025-03-06T16:15:01Z")
> [@bolosun](#): > > And now they want me to start stripping the printer down to the main board and also move motors about. That is not happening as this printer is brand new, so I have asked them again to either replace the printer or give me my money back! We are just users trying to help out other users. Whatever is happening with you & Sovol main, is between you & Sovol…we can’t ask or get your money back. So posting your frustrations here on the forum, doesn’t do anyone any good. Sovol has their process & you…just like every other user has to go through their process. Just be patient & do what they ask. ---
**Author:** ![sovol3d](https://yyz2.discourse-cdn.com/flex030/user_avatar/forum.sovol3d.com/sovol3d/32/9_2.png) [@sovol3d](https://forum.sovol3d.com/u/sovol3d)\ **Post date:** [March 7, 2025, 6:23am UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/18 "2025-03-07T06:23:53Z")
We’re so sorry for the bad experience caused. Can you give me your order number and e-mail account by message? I contact the technician to help you solve the problem. ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 7, 2025, 8:09am UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/19 "2025-03-07T08:09:47Z")
everyone is allowed there opinion, even if they are wrong 🙂 ---
**Author:** ![bolosun](https://avatars.discourse-cdn.com/v4/letter/b/a9adbd/32.png) [@bolosun](https://forum.sovol3d.com/u/bolosun)\ **Post date:** [March 15, 2025, 5:39pm UTC](https://forum.sovol3d.com/t/brand-new-07-not-plus-faulty/7095/20 "2025-03-15T17:39:12Z")
Printer now up and running